“It doesn’t matter if you’re a movie star or a milkman, you’ll get exactly the same service and attention from Pedro and you’ll feel like a king,”; this is the impact Pedro Bento has on guests to Longueville Manor, where he is general manager.
Having joined the property in Jersey 28 years ago, Bento has worked his way up from sommelier to general manager, progressing through the ranks demonstrating an exemplary approach to both the hotel and the island.
Ten years ago he was rewarded for his long service by being made director, proving that if you work hard enough, praise will come in abundance in this industry. Bento has been crucial to the Longueville Manor over the years; he assisted with the process of achieving 5AA Red Stars in 2009 and 3 Rosettes and more recently the Catey’s Hotel of the Year – Independent Award.
His list of achievements is something not to be scoffed at; from winning the Relais & Châteaux Welcome Trophy in 2005 to transforming the purchasing ethos of the hotel to incorporate a quality European supply chain and developing a ‘new leaf’ programme, dedicated to protecting resources and the environment. His people are important and he trains and nurtures staff at Longueville who are now excelling through the ranks, much like he did, to prominent positions in hotels around the world. His career is an inspiration to staff. Bento’s commitment to the local community is clear, highlighted with his decade-long link with the running of an education project at the local St Saviour’s School; he is keen to lose the stigma often associated with a job in hospitality.