Nick Hamdy is one of the success stories to come out of the Firmdale Hotels’ development programme. Since joining the coolest boutique brand in London in 2008, Nick has progressed through the ranks to his highest position to date, general manager of Charlotte Street Hotel.
After university Nick joined the Firmdale graduate management trainee programme and soaked up every bit of hotel practice available to him in the two years since. He was officially appointed restaurant manager at Ham Yard in August 2010 with the group and absolutely shone, before taking on his first duty manager role at Soho Hotel. He then came back to Ham Yard as part of the pre-opening team to take the duty manager position. It was during only the first six months in the job that he was then promoted again to deputy hotel manager at the 91-bed hotel, where the team grew from 180 to 315 members of staff.
Nick was instrumental in a low labour turnover of just 14% for the first year of opening at Ham Yard, giving it one of the best staff retention rates in the business. He would spend most of his time in operation on the floor and very much led by example, guiding heads of department and ensuring that consistent and inspirational service was being delivered at all times in order to make sure guest satisfaction was delivered.
In his deputy hotel manager role, he became a pivotal part of building, maintaining and developing relationships with new guests for Ham Yard across all areas of the hotel, from the bedrooms, to the restaurants and bar, plus the much-talked about bowling alley and events space.
Laura Sharpe, general manager at Ham Yard said: “He’s become a really strong, well-rounded hotelier with a huge passion for the industry and is destined to go far.”
Nick is a through and through team player, and is never afraid to get his hands dirty, whether this means helping porters, bar staff or event coordinators.
“He’s become a really strong, well-rounded hotelier with a huge passion for the industry”