Jonathan Stapleton boasts an impressive number of big brand names on his CV, and has spent 42 years in hospitality, working in some of the top five-star establishments around the world. He had semi-retired when the opportunity to become general manager of The Royal Crescent Hotel in Bath arose – “I was actually on the cusp on buying my own luxury B&B in the countryside when this come along” – but his decision to get back into the heart of the hotel business was an easy one for him to make.
He started out his management career at Champneys in 1996, before moving over to The Old Course Hotel at St Andrews. He spent six years here until he made Lough Erne Resort his next career move where he stayed for four years. A short stint at Farncombe Estate followed, before he took a step back to become a consultant. Then the general manager position at The Royal Crescent Hotel in Bath cropped up in January 2015 and following the hotel’s £5m renovation from new owners Topland Hotels, he jumped right back into the front line of hospitality. Over the past two years, Stapleton has worked strategically to really put the hotel back on the map; upon joining, he devised a 391 action plan to submit to his owners, and is making sure each one is delivered. In 2016, the Royal Crescent Hotel was awarded five AA red stars and Stapleton believes that this comes down to the army of fantastic staff he has built up during his time; spending more time with his people and customers is a key part of his plan going forward.